FAQ
Can you give a concrete example?
A guest books on March 15 for a €4,000 stay starting August 1. They pay 5 monthly instalments of €800 in March, April, May, June and July. On check-in day, the stay is already fully paid.
Why do guests choose Hotelpay?
To better plan their expenses and avoid the stress of paying the full amount at check-in.
Does the hotel take on payment risk?
No. The hotel receives each payment as soon as it is made by the guest.
Do I need to select eligible guests?
No. Hotelpay works with 100% of your guests, with no selection.
Are there any country or nationality restrictions?
No. All countries are accepted, with no geographic restrictions.
When does the hotel get paid?
Payments are received before check-in, progressively with each monthly instalment.
Does this change my current operations?
No. No operational changes are required during the pilot phase.
Is Hotelpay a credit product for the guest?
No. You simply get paid earlier.
